Frequently Asked Questions
General
The apartments gets painted, cleaned and maintenance double checks everything is working.
We have on site maintenance and on-call maintenance
Work orders can be placed via phone, email and online via the website.
If there are unit issues the resident can place a work order.
The resident does not have to be present but we will need permission to enter.
If it is during office hours, you present your ID and a team member will let you in. If it is after hours, a locksmith will have to be called and a key be given to the office.
Am I allowed to decorate the apartment without penalty?
Amenities
We have a fitness center, pool, dog park, playground and gate.
Yes, on first come, first serve basis
We have washer and dryers in every unit not just hookups
$15 pet rent, $300 pet deposit for the 1st pet, $100 for each additional
Yes, see breed restriction list
White and Black appliances
We have amazon lockers but we will also do it as a courtesy
24 hours and residents have their access key
Weights, cardio
Yes, Buncombe county quiet hours. Start at 10pm to 7am
Admin
It does not cost anything to take a tour.
We accept both
We have an open door and the manager is at the office everyday.
You can apply for a unit in person at the office or via the website.
24-48 hours depending on how fast we get the information
Depends on the move in date and if approved with leaselock
We will be more then happy to guide you through the process
Online, personal check, WIPS program
You create an account and set up the account
Yes, water, trash, pest control and damage waiver
No utilities are included
We set up water, cable/internet is via Spectrum and electric via Duke Energy
No overnight guests but if you have someone coming to visit we have a guest suite available for rent.
A new security deposit will be paid, unless under the leaselock option
Termination fee based on lease
We are 5 minutes from Weaverville. We have Ingles nearby, Dominos and the Salt Mule
Location
Buncombe County schools
We have one on site!
Yes, if you go to Lake Louise
They go to the Outlets or the Mall! We also have the Biltmore shops
The Yellow Mug and it is about 10 minutes away. We also offer coffee at the office.
Directions
Our website has the best explanation
New Stock Road
Didn't find an answer?
Our team is always ready to answer your questions.